Personalised care
Tailored services for individual needs, ensuring comfort and well-being.
Home Care in London, arranged by the person who runs it.
JNP Sidona Support Services is a small, privately owned care provider, registered with the CQC since 31 October 2023 (location 1-17920354624) to provide personal care in people's own homes. Jackie and her team arrange visiting care from our Lewisham office, mainly in south-east London, and live-in care across London.
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Registered with the CQC
Supporting Dignity in Care
Ask about care
Tell us a little about the situation and Jackie or the team will call you back, usually the same working day.
Thank you, your message has been sent. We will call you back as soon as we can.
Where we work
- Lewisham
- Blackheath
- Southwark
- Tower Hamlets
- Bromley
- Whitton
- Kingston
- Uxbridge
Visiting care is strongest in south-east London, near our Lewisham office; elsewhere it depends on whether we have carers nearby. Live-in care is available across Greater London, because the carer moves in. Our supported living homes are in Whitton, Kingston and Uxbridge, and nail care visits cover Lewisham, Blackheath, Tower Hamlets, Bromley and Southwark. The areas we serve page has the detail for each borough.
A home away from home
Welcome to JNP Sidona Support Services Ltd, a privately owned care provider committed to delivering exceptional, personalised care to our valued clients with care, compassion and respect.
We believe there is no place like home. We invest time to get to know our service users, offering a comprehensive portfolio of homely services tailored to each individual's needs. We involve service users, family members, friends, healthcare professionals and others in care planning, to create an environment where your personalised needs come first and where people can maintain their independence while receiving the support they need.
More about who we are, or read our guide to paying for care in London.
What we hold ourselves to
Three things shape every care plan we write, and every visit we make.
Family involvement
We work with families to build comprehensive, personalised care plans together.
Independence and dignity
Empowering individuals to maintain their independence, with dignity.
Empowering independence with dignity
From everyday visits to live-in support, our goal is to help our clients lead happy and dignified lives. We provide services that meet specific requirements, making a positive difference while enabling people to remain independent in a comfortable and safe environment.
We collaborate with service users and their families to ensure they receive care that addresses their preferences, so they stay in control of their lives and their care needs.
Three ways we support people
Whether you need an hour a day at home, a place to live with support around you, or a gentle visit for something specific.
Home care
Personal care, medication, meals, housekeeping, companionship and complex care in your own home, including live-in care for individuals and couples.
Supported living
Three supported living houses, in Whitton, Kingston and Uxbridge, for adults who need support to live in their own home and keep control of their own choices. Not a care home or a nursing home.
Nail care
Gentle nail trimming, shaping, cuticle care and moisturising for older adults, at home or in a nursing home, delivered with patience and respect.
Care at home, from a few visits a week to a carer who lives in
Every home care service we provide. Not sure which one you need? That is what the free assessment is for, and our guide to what domiciliary care is explains the basics.
It was such a relief to find Sidona Support.Kate A. Daughter of a client
“Jackie, the owner and manager, is really hands-on, and cares about her clients and the service they receive. She was quick to respond when we needed to change arrangements, and was always helpful and friendly. The carers are friendly and efficient, and took good care of my Dad.
We'd had bad experiences with a couple of larger companies, and had not been happy with their services. I would recommend Jackie and the team without hesitation!”
What families tell us
Feedback from people we have cared for and the relatives who arranged their care. We show first names and initials only, and some quotes are shortened.
This is a care company that truly cares. Jackie is an excellent manager who goes above and beyond to support her clients and their families. They care for my dad, and the support provided has been truly remarkable. I highly recommend JNP Sidona Support Services Ltd.
Sarah D.
It has been a great support having JNP on board and Jackie has always been very professional, efficient and kind, and strives to ensure that all our requirements are met, which in turn helps us with our relative's care needs. She is a pleasure to communicate with and I would recommend.
Deborah D.
I am happy with the services from JNP Sidona Support Services Ltd. Jackie is professional, attentive and quickly picks up on instructions after telling her once. I recommend her if you need a carer.
Donna F.
Areas we serve
Visiting care is centred on south-east London, live-in care covers Greater London, and our three supported living homes are in west and south-west London. Every borough has its own page on the areas we serve page.
Questions families ask first
How quickly can care start?
It depends on what is needed and on our carers' availability in your area. We visit and assess first, because agreeing to a package before anyone has seen the situation is how care goes wrong. Call 07446 010486 and we can give you an honest answer about timing. Urgent or short-notice starts are possible when we have capacity.
How much does home care cost in London?
It depends on how many hours are needed and what kind of support. You get a written figure after the free home assessment, not a guess over the phone. Our guide to paying for care explains council funding, direct payments and NHS Continuing Healthcare, and our guide to home care costs in London explains what drives the price.
Will it be the same carer every time?
As far as possible, yes. We are a small provider and we build a small consistent team around each client, so you see familiar faces.
Are you registered with the CQC?
Yes. We were registered by the Care Quality Commission on 31 October 2023. CQC has not carried out its first inspection yet, so we do not have a rating yet. You can check our registration on the Care Quality Commission website.
Is the assessment free?
Yes, and there is no obligation. Jackie, who runs the service, does most assessments herself.
How long are the visits?
Visit length is agreed at the assessment, based on what needs doing. Personal care should never be rushed, so we plan enough time for each visit to be done properly.
Name
JNP Sidona Support Services Ltd
CQC-registered home care provider
Office
Suite 135, 1st Floor Tower House
67–71 Lewisham High Street
London SE13 5JX
Phone
Care is delivered in your own home or in one of our supported living homes, not at this address.
From our blog
Guides that may help
Talk it through with Jackie
No call centre and no obligation. Tell us what you are dealing with and we will tell you honestly whether we can help. We arrange and provide care; we cannot advise on benefit claims.
Looking for work rather than care? Apply online or read about carer jobs in London. Referring as a professional? Use our referral route.