1. Tell us what is happening
Call, message or use the form. Give us the postcode and roughly what help is needed, and we will tell you straight away whether we can staff it there.
Home Care in London, arranged by the person who runs it.
JNP Sidona Support Services is a small, privately owned care provider, registered with the CQC since 31 October 2023 (location 1-17920354624) to provide personal care in people's own homes. Jackie and her team arrange visiting care from our Lewisham office, mainly in south-east London, and live-in care across London.
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Registered with the CQC
Supporting Dignity in Care
Ask about care
Tell us a little about the situation and Jackie or the team will call you back, usually the same working day.
Thank you, your message has been sent. We will call you back as soon as we can.
Where we visit most
- Lewisham
- Greenwich
- Southwark
- Bexley
- Tower Hamlets
- Westminster
- City of London
Regular visiting care is most realistic in Bexley, the City of London, Greenwich, Lewisham, Southwark, Tower Hamlets and Westminster, within reach of our Lewisham office. In other boroughs it depends on whether we have a carer nearby, so ask before you plan around it. Live-in care is available across Greater London, because the carer moves in. Supported living is in Whitton, Kingston and Uxbridge, and nail care visits cover Lewisham, Blackheath, Tower Hamlets, Bromley and Southwark. The areas we cover page has the detail for each borough.
Who we are, in plain terms
JNP Sidona Support Services Ltd is a homecare agency. The company was set up in October 2021 and was registered by the Care Quality Commission on 31 October 2023 for one regulated activity: personal care in people's own homes. CQC has not inspected us yet, so there is no rating to show.
Our registration covers adults over 65, adults under 65, people living with dementia, people with physical disabilities and people with sensory impairments. We do not provide nursing care, and we are not a care home.
The office is on Lewisham High Street. Jackie, who owns and manages the service, does most of the home assessments herself, so the person who agrees your care plan is the person you call when something changes.
More about how we work, or read our guide to paying for care in London.
How care starts
Three steps, and nothing is agreed until the second one is done.
2. A free assessment at home
We meet the person who needs care, not only the family, and talk to anyone else involved, such as the GP, a district nurse or a social worker. There is no charge and no obligation.
3. A written care plan and cost
The plan says who visits, when and what they do, and you get the cost in writing. It is reviewed as needs change, and you stay in control of it.
Dementia care at home
People living with dementia are one of the groups named on our CQC registration. Care can be a few visits a day to help with washing, dressing, meals and medicines, or a live-in carer when someone can no longer be left alone at night.
What helps most is routine and familiar faces, so we keep a small, consistent team around each person. We plan care with the family and work alongside the GP and the NHS memory service, which keeps the clinical side.
Three ways we support people
Care in your own home, support to live independently in west and south-west London, or a home visit for nail care.
Home care
Personal care, medication, meals, housekeeping, companionship and complex care in your own home, including live-in care for individuals and couples.
Supported living
Support for adults who need help to live independently in their own home, in Whitton, Kingston and Uxbridge. Supported living is not a care home or a nursing home, and we explain the housing and care arrangements before anything is agreed.
Nail care
Gentle nail trimming, shaping, cuticle care and moisturising for older adults, at home or in a nursing home, delivered with patience and respect.
Care at home, from a few visits a week to a carer who lives in
Every home care service we provide. Not sure which one you need? That is what the free assessment is for, and our guide to what domiciliary care is explains the basics.
- Dementia care
- Personal care
- Live-in care
- Complex care
- Hospital discharge
- Palliative care
- Respite care
- Companionship
- Medication support
- Home help
- Sit-in service
- Elderly care at home
- 24-hour care at home
- Urgent and short-notice care
- Private home care
- Arranging care for a parent
- Home care agency in London
It was such a relief to find Sidona Support.Kate A. Daughter of a client
“Jackie, the owner and manager, is really hands-on, and cares about her clients and the service they receive. She was quick to respond when we needed to change arrangements, and was always helpful and friendly. The carers are friendly and efficient, and took good care of my Dad.
We'd had bad experiences with a couple of larger companies, and had not been happy with their services. I would recommend Jackie and the team without hesitation!”
What families tell us
Feedback from people we have cared for and the relatives who arranged their care, shared with their permission. We show first names and initials only, and some quotes are shortened. You can also read all our reviews on Google.
This is a care company that truly cares. Jackie is an excellent manager who goes above and beyond to support her clients and their families. They care for my dad, and the support provided has been truly remarkable. I highly recommend JNP Sidona Support Services Ltd.
Sarah D.
It has been a great support having JNP on board and Jackie has always been very professional, efficient and kind, and strives to ensure that all our requirements are met, which in turn helps us with our relative's care needs. She is a pleasure to communicate with and I would recommend.
Deborah D.
I am happy with the services from JNP Sidona Support Services Ltd. Jackie is professional, attentive and quickly picks up on instructions after telling her once. I recommend her if you need a carer.
Donna F.
Home care near our Lewisham office
These are the boroughs where regular visits are most realistic. Every other borough, and the towns just outside London, has its own page on the areas we cover page, which says honestly what we can offer there.
Questions families ask first
How quickly can care start?
It depends on what is needed and on our carers' availability in your area. We visit and assess first, because agreeing to a package before anyone has seen the situation is how care goes wrong. Call 07446 010486 and we can give you an honest answer about timing. Urgent or short-notice starts are possible when we have capacity.
How much does home care cost in London?
It depends on how many hours are needed and what kind of support. You get a written figure after the free home assessment, not a guess over the phone. If the council arranges care, it means-tests: in England, someone with more than £23,250 in savings and other capital usually pays the full cost, and capital under £14,250 is ignored. The home you live in is not counted when care is provided at home. Our guide to paying for care explains council funding, direct payments and NHS Continuing Healthcare, and our guide to home care costs in London explains what drives the price.
Which areas do you cover?
Regular visiting care is most realistic in Bexley, the City of London, Greenwich, Lewisham, Southwark, Tower Hamlets and Westminster. Live-in care covers the whole of Greater London. Elsewhere, visits depend on having a carer nearby, so tell us the postcode and we will give you a straight answer. Each borough is listed on our areas we cover page.
Do you care for people living with dementia?
Yes. People living with dementia are one of the groups on our CQC registration, and we provide both visiting and live-in dementia care. We do not provide nursing care, so clinical treatment stays with the GP and NHS teams. Our dementia care page explains what that looks like.
Will it be the same carer every time?
As far as possible, yes. We are a small provider and we build a small consistent team around each client, so you see familiar faces.
Are you registered with the CQC?
Yes. We were registered by the Care Quality Commission on 31 October 2023. CQC has not carried out its first inspection yet, so we do not have a rating yet. You can check our registration on the Care Quality Commission website.
Is the assessment free?
Yes, and there is no obligation. Jackie, who runs the service, does most assessments herself.
How long are the visits?
Visit length is agreed at the assessment, based on what needs doing. Personal care should never be rushed, so we plan enough time for each visit to be done properly.
Name
JNP Sidona Support Services Ltd
CQC-registered home care provider
Office
Suite 135, 1st Floor Tower House
67–71 Lewisham High Street
London SE13 5JX
Phone
Care is delivered in your own home or in one of our supported living homes, not at this address.
From our blog
Guides that may help
Talk it through with Jackie
No call centre and no obligation. Tell us what you are dealing with and we will tell you honestly whether we can help. We arrange and provide care; we cannot advise on benefit claims.
Looking for work rather than care? Apply online or read about carer jobs in London. Referring as a professional? Use our referral route.